HP Warns That Some SSD Drives Will Fail at 32,768 Hours of Use

Posted by & filed under Security Alerts.

HP released firmware updates for a number of its Serial-Attached SCSI solid-state drives to prevent their failure at exactly 32,768 hours of operation time.

The devices are used in multiple server and storage products for enterprise, such as HPE ProLiant, Synergy, Apollo, JBOD D3xxx, D6xxx, D8xxx, MSA, StoreVirtual 4335 and StoreVirtual 3200.

The abnormal expiration time translates to 3 years, 270 days and 8 hours, a lot less than the normal lifespan of these products. For some of them, the warranty can be extended to up to five years.

Dire notification

The warning came through a customer bulletin from Hewlett Packard Enterprise (HPE) support center and notes that the SSD failure caused by the bug makes both the drive and the data on it unrecoverable.

Restoring the data would be possible “from backup in non-fault tolerance, such as RAID 0 and in fault tolerance RAID mode if more drives fail than what is supported by the fault tolerance RAID mode logical drive.”

In total, HP lists 20 drives affected by the issue. For the time being, a fix is available for only eight of them since November 22. For the rest of them, the company plans to release a firmware update in the second week of December.

HPE Model Number 
HPE SKU
HPE SKU DESCRIPTION
HPE Spare Part SKU 
HPE Firmware Fix Date 
VO0480JFDGT
 816562-B21
 HP 480GB 12Gb SAS 2.5 RI PLP SC SSD
 817047-001
 11/22/2019
VO0960JFDGU
 816568-B21
 HP 960GB 12Gb SAS 2.5 RI PLP SC SSD
 817049-001
 11/22/2019
VO1920JFDGV
 816572-B21
 HP 1.92TB 12Gb SAS 2.5 RI PLP SC SSD
 817051-001
 11/22/2019
VO3840JFDHA
 816576-B21
 HP 3.84TB 12Gb SAS 2.5 RI PLP SC SSD
 817053-001
 11/22/2019
MO0400JFFCF
 822555-B21
 HP 400GB 12Gb SAS 2.5 MU PLP SC SSD S2
 822784-001
 11/22/2019
MO0800JFFCH
 822559-B21
 HP 800GB 12Gb SAS 2.5 MU PLP SC SSD S2
 822786-001
 11/22/2019
MO1600JFFCK
 822563-B21
 HP 1.6TB 12Gb SAS 2.5 MU PLP SC SSD S2
 822788-001
 11/22/2019
MO3200JFFCL
 822567-B21
 HP 3.2TB 12Gb SAS 2.5 MU PLP SC SSD S2
 822790-001
 11/22/2019
VO000480JWDAR
 875311-B21
 HPE 480GB SAS SFF RI SC DS SSD
 875681-001
 Week of 12/9/2019
VO000960JWDAT
 875313-B21
 HPE 960GB SAS SFF RI SC DS SSD
 875682-001
 Week of 12/9/2019
VO001920JWDAU
 875326-B21
 HPE1.92TB SAS RI SFF SC DS SSD
 875684-001
 Week of 12/9/2019
VO003840JWDAV
 875330-B21
 HPE 3.84TB SAS RI SFF SC DS SSD
 875686-001
 Week of 12/9/2019
VO007680JWCNK
 870144-B21
 HPE 7.68TB SAS 12G RI SFF SC DS SSD
 870460-001
 Week of 12/9/2019
VO015300JWCNL
 870148-B21
 HPE 15.3TB SAS 12G RI SFF SC DS SSD
 870462-001
 Week of 12/9/2019
VK000960JWSSQ
 P06584-B21
 HPE 960GB SAS RI SFF SC DS SSD
 P08608-001
 Week of 12/9/2019
VK001920JWSSR
 P06586-B21
 HPE 1.92TB SAS RI SFF SC DS SSD
 P08609-001
 Week of 12/9/2019
VK003840JWSST
 P06588-B21
 HPE 3.84TB SAS RI SFF SC DS SSD
 P08610-001
 Week of 12/9/2019
VK003840JWSST
 P11329-B21
 HPE 3.84TB SAS RI LFF SCC DS SPL SSD
 P11360-001
 Week of 12/9/2019
VK007680JWSSU
 P06590-B21
 HPE 7.68TB SAS RI SFF SC DS SSD
 P08611-001
 Week of 12/9/2019
VO015300JWSSV
 P06592-B21
 HPE 15.3TB SAS RI SFF SC DS SSD
 P08612-001
 Week of 12/9/2019

 

According to the advisory, the failure is unavoidable unless the new firmware is installed, and SSDs installed at the same time are likely to fail “nearly simultaneously.”

Some users experienced this scenario, with multiple vulnerable HP drives in a server collapsing at about the same time. One user on Reddit says that six of their SSDs died in 15 minutes. Another one writes:

“Just had eight VO0480JFDGT drives fail 2 weeks ago in one server. Each failed within minutes of each other. It took over 2 weeks of HPE dropping the ball until they figured it out.”

HP did not find on its own about the issue in the firmware but learned about it from a SSD manufacturer, which explains why some products already reached the premature end.

Users can check the uptime of their drives with the Smart Storage Administrator (SSA) software, which provides power-on hours for each installed drive.

The saving firmware is HPD8. It is available for the VO0480JFDGT, VO0960JFDGU, VO1920JFDGV, VO3840JFDHA drive models (download for VMware ESXiWindowsLinux).

It is also available for MO0400JFFCF, MO0800JFFCH, MO1600JFFCK and MO3200JFFCL (download for VMwareWindowsLinux).

 

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